JCI Gold standard and Enterpise Accreditation

The Joint Commission International (JCI) is a US organisation that sets rigorous standards for healthcare organisations all over the world, ensuring that they meet the same high standards of care as those in the US. Shaukat Khanum Hospitals have achieved and maintained JCI accreditation since 2018. Today, thanks to your support, we have gone even further and achieved the highest distinction that can be awarded.

The JCI Enterprise Accreditation confirms that all our activities, from patient care to procurement, to waste disposal and facility safety, adhere to the same high standards and strict protocols across our network.

The survey evaluated how our healthcare system functions with the ability to deliver consistent, coordinated, high-quality care across all our different facilities in Lahore, Peshawar, and Karachi.

The process involved a close evaluation of administrative, clinical, and operational domains. A total of 777 standards were assessed using over 3,200 measurable elements over the course of four audits.

This recognition of excellence is a testament to the outstanding care provided by our hospitals and medical facilities; it confirms that our patients, regardless of their financial status, will always receive the best possible care; it also shows that your donations are being put to good use, providing the highest quality of care by international standards.

We first started taking steps towards attaining JCI Accreditation in 2004. This involved a thorough process of change, from the restructuring of our policies and procedures to intensive staff training. In 2007, 2008, and 2011 we underwent mock audits by a team of professionals from Aga Khan University, to test our preparedness.

In October 2011, confident and ready, we submitted our first application to the JCI. Unfortunately, at the time, travel advisories by the US government prevented surveyors from the US from coming to Pakistan for the assessment. This roadblock was removed in 2017, and we were able to re-apply for a survey.

Our renewed preparations focused on aligning with the updated set of standards the JCI had issued. The new standards meant that we were going to be the first institution in Pakistan to be tested against these new, more exacting measures! We were excited and ready.

A survey date was set with the JCI for April 2018, and we redoubled our efforts, working with the team from Shifa International Hospital in Islamabad, which had recently been accredited. In those last few months, more of our staff members became involved in teaching, training, and testing. Many of our people worked extra evenings and weekends to show their commitment to achieving this accolade.

In April 2018, we underwent a rigorous on-site survey, during which a team of expert surveyors from the JCI evaluated compliance and hospital standards related to a variety of areas, including:

At the end of a gruelling week-long process, all the hard work that we had put in over many years came to fruition when the results were announced by the JCI in Chicago.

We had earned the Joint Commission International’s Gold Seal of Approval for Hospital Accreditation by demonstrating our compliance with its internationally recognised standards! Our exceptional staff have upheld all areas of compliance and maintained the Gold Seal to this day.

Our founder has dedicated his life to improving the welfare of ordinary Pakistanis. He is unable to make an appeal for Shaukat Khanum Hospitals this year, but in his absence, we hope you will continue supporting our new hospital in Karachi and show that we still stand together in the fight against cancer.